Shipping policy

Where we ship

We currently ship to addresses within the United States.

Processing time

Every Numa hat is prepared by hand. Orders ship within 5–10 business days of purchase (Monday–Friday, excluding holidays). You will receive an email with tracking information as soon as your order ships.

Shipping rates

Shipping rates are calculated at checkout based on your order's weight and delivery address. You will see the exact cost before you pay.

Address accuracy

Please make sure your shipping address is complete and correct. We are not responsible for orders delayed or lost because of an incorrect address provided at checkout. If you notice a mistake, email us right away and we will do our best to update it before your order ships.

Lost or damaged packages

If your package arrives damaged or does not arrive, contact us at hello@numahats.com with your order number and we will help you resolve it with the carrier.