Política de reembolso

30-day returns

You can return or exchange a hat within 30 days of delivery. To be eligible, the hat must be unworn, in its original condition, with all tags attached and in its original packaging.

Custom and personalized hats

Hats that are customized or personalized for you are made to order and are final sale. They cannot be returned or exchanged, except in the case of a manufacturing defect.

How to start a return or exchange

Email us at hello@numahats.com with your order number and whether you would like a refund or an exchange. We will reply with return instructions. Returns sent without contacting us first may not be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the hat arrived damaged, defective or was not the item you ordered. Original shipping charges are not refundable.

Exchanges

We are happy to exchange a hat for a different style, color or size, subject to availability. If the new hat has a different price, we will charge or refund the difference.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund.

Damaged, defective or wrong items

If your hat arrives damaged, defective or is not what you ordered, contact us at hello@numahats.com with your order number and a photo, and we will make it right.